B & I Software Policies

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Check Payments :

If paying by check, please print and fill out the Contact_Sage_Pro_Order_Form and mail the form along with your check payment to:

B & I Software
267 Congressional Lane
Rockville, MD 20852

Shipping and Download Policy:

All new software orders are available for download within 24 hours of us receiving payment. (It may take up to 7 days for check payments to clear.) In addition, we always send out the software you purchased on CD-Rom via USPS first class mail. The software package that we send to you includes the product CD-Rom, installation instructions, a brochure, and the product serial number in a separate sealed green envelope.

Software is mailed out within 48 hours of us receiving and verifying payment. Most users receive the software within 3 days of us sending it out.

Return Policy:

The Contact Sage Pro comes with a 100% 30-day money back guarantee. In the unlikely event that you want to return our software, simply contact us by phone or email to get an RMA number, write the RMA number on the outside of the software package, make sure the software package is complete and includes the sealed and unopened green serial number envelope, and return the entire software package to us postmarked within 30 days of the purchase date. (Since it takes up to 7 days for check payments to clear, the return policy will be extended by 7 days for check payments.)

We will only accept a software product return if the entire software package is returned to us and postmarked within 30 days of the purchase date (37 days for check payments,) the serial number envelope has not been opened, and that you have a valid RMA number written on the outside of the package. Returns that are incomplete, lack an RMA number, contain an opened serial number envelope, or that are postmarked after 30 days from the purchase date, will be sent back to you.

The Contact Sage Pro will work for 30 days after it is installed before it must be registered using the serial number in the green serial number envelope. Please remember that once the separate green envelope is opened, no refunds will be given. Additionally, if you request that the serial numbers be emailed to you, there will be no refunds given once the email is sent.

Our support staff is available to assist in installation and configuration via email and telephone support during support hours (M-F 9am-5pm EST), and our product forums (www.bandisoftware.com/forums) are always available. If there are any installation issues during the trial or pre-registration period or after purchase, please contact us and we will work with you to resolve the issue.

Please send any questions regarding our refund policy to sales@bandisoftware.com.

Privacy Policy:

We do not sell or offer any information about our clients/users to any outside parties. We do occassionally ask current users to provide testimonials.

B & I Software
Rockville, MD 20852, USA

Have questions? Contact us at support@bandisoftware.com or call (301) 537-4754

Copyright 2004 B & I Software. All rights reserved.